Frequently Asked Questions
Quotes and proposals do not guarantee availability of rental equipment. Equipment and items will be reserved only upon receipt of a 50% non-refundable deposit, a signed credit card authorization form and a signed “Rental Agreement”. Final payment is due 7 days before scheduled delivery or customer pickup. Equipment cancelled less than 7 days from event will be charged full rental price.
Account Receivable Clients
To guarantee your reservation, a signed “Rental Contract” is required. Full payment is due on net thirty-day terms. Receivable accounts are only available to wholesale, resellers or customers with repeat business. Request a credit application.
Client understands that tents are temporary structures designed to provide limited protection from weather conditions, primarily sun and rain; however there may be situations, particularly those involving strong winds and lightning, in which the tents will not provide protection and may even be damaged or blown over. Evacuation of tents to avoid possible injury is recommended when severe weather threatens the area where the tents are erected. People must leave the tents and not seek shelter in tents during such conditions. It is best to evacuate when in doubt. Client understands that it is Client's responsibility to be aware of changing weather conditions and to exercise its best judgment with regard to the evacuation of tents. Client agrees that in the event of a predicted or actual storm or excessive winds, Grand Central Party Rental may dismantle any equipment that has been previously installed to ensure safety of all involved.
Damage Waiver, Missing Items and Cleaning Charges
A 9% damage waiver is charged on all Rental Items. It covers accidental damage from normal usage. Damage waiver does not cover loss or negligence. All damaged or broken items must be returned in the provided container. *Please discuss this with your caterer and/or site manager as they will be the ones handling your items. Missing items are not covered under the damage waiver and will be billed after the event. Damage waiver fee is non-refundable.
Minimum order for delivery is $100.00. Our standard Delivery and Pickup charge is dependent upon your location, Monday through Saturday, scheduled 9AM to 5PM. Delivery and pick-up is to ground level and easily accessible property. Our current delivery charge to the greater Nashville area is $80 round trip. Delivery can be scheduled at any time during the day, but there is additional charges for deliveries or pick-ups outside our standard delivery times and days. Please call for a more accurate quote. (Additional charges may apply).
Setup and Breakdown
Our standard delivery service does not include set-up or breakdown for tables and chairs. This can be arranged for additional cost. Tables and chairs should be stacked and ready for pick-up. Tables, chairs
and boxes are not weather proof, please do not expose them to rain or harsh weather or a damage fee may incur.
We can do the work for you; make arrangements for the following services:
- Setup/breakdown for tables and chairs.
- Staffing to install and remove table linens, chair covers or chair ties.
Linens should be returned particle free and shaken free of all food and returned in the purple Grand Central Party bag that was delivered with your linens.
China / Glassware
Dishes, glassware and flatware must be rinsed and particle-free and returned to the proper rack or container they were delivered in. All equipment should be assembled at a single location for pick-up.
Additional charges may apply if:
- The site is not ready or accessible when the crew arrives.
- The tent and rented equipment is not ready for prearranged pickup.
- Delivery or pickup is from any location other than ground level.
- All tables and chairs are not stacked and ready for pickup.
- Customer requires exact time delivery/pickup or after normal business hours.
- Food service items are not food or drink free.
Our showroom in Madison is open Monday through Friday 9:00AM to 5:00PM, Saturday 9:00AM – 1:00PM. Our Midtown Sales office on 21st
Ave South is by appointment only. Customer pickup’s and returns our at our Madison Corporate office only, there are no customer pickup
or returns at our Nashville 21st Ave South Sales Office. We encourage our customers to come in and view our equipment, check out the
available linens and discuss your upcoming event with any of our experienced customer service representatives. Winter hours are
9:00AM – 4:00PM, Saturday by appointment only.