Rental Management Magazine: Tips on Customer Service

We wanted to share with you, Kim McLean our General Manager featured an article in Rental Management Magazine. Pick up a copy today and take a look at Kim’s article.

Kim McLean, CERP, general manager, Grand Central Party Rental, Madison, Tenn., says you need to remember that you may have 15 potential brides at one wedding who could all be future customers.

“It is essential that you give great customer service and that you stay in touch with your client on your progress. The best part of the being in the rental business is that 90 percent of the time, we are dealing with happy brides for a very special day in their lives. It’s a great feeling to know you helped to make that day special,” McLean says.

Check out article!

Grand Central Party Rental

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