FAQs

Quotes and proposals do not guarantee the availability of rental equipment. Equipment and items will be reserved only upon receipt of a 50% non-refundable deposit, a signed credit card authorization form and a signed Rental Agreement. The final payment is due 7 days before scheduled delivery or customer pickup. Equipment canceled less than 7 days from the event will be charged full rental price.

To guarantee your reservation, a signed Rental Contract is required. Full payment is due on net thirty-day terms. Receivable accounts are only available to wholesale, resellers or customers with repeat business. Request a credit application.

The client understands that tents are temporary structures designed to provide limited protection from weather conditions, primarily sun, and rain; however, there may be situations, particularly those involving strong winds and lightning, in which the tents will not provide protection and may even be damaged or blown over. Evacuation of tents to avoid possible injury is recommended when severe weather threatens the area where the tents are erected. People must leave the tents and not seek shelter in tents during such conditions. It is best to evacuate when in doubt. The client understands that it is the Client’s responsibility to be aware of changing weather conditions and to exercise its best judgment with regard to the evacuation of tents. The client agrees that in the event of a predicted or actual storm or excessive winds, Grand Central Party Rental may dismantle any equipment that has been previously installed to ensure the safety of all involved.

A 10% damage waiver is charged on all Rental Items. It covers accidental damage from normal usage. The damage waiver does not cover loss or negligence. All damaged or broken items must be returned in the provided container. *Please discuss this with your caterer and/or site manager as they will be the ones handling your items. Missing items are not covered under the damage waiver and will be billed after the event. The damage waiver fee is non-refundable.